INFORMATIVE ESSAYS

Samsung Tablets Give Retail Businesses the Magic Touch with Capable, Flexible Technology

Taking advantage of the growing use of touchscreen devices, the advances in tablet development and the decreasing cost of applied hardware, Touchrate has created several innovative applications…

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Beating the Market with Customer Satisfaction

If you’re looking to boost customer satisfaction, one of the most promising places to start is customer service. It’s also a place where long-term goals tend to buckle under short-term financial pressures. Companies try to meet Wall Street’s immediate demands by cutting costs through automation and outsourcing—despite a growing body of research conclusively showing that customers are fed up with lousy service and that increased satisfaction has a positive impact on consumer spending, cash flow, and business…

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Archived

Strike the Right Balance Between Service Efficiency and Customer Satisfaction

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Word of Mouth Creates Blockbuster Results

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Tuning In to the Voice of Your Customer

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Understanding Customer Experience

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