The Touchrate Story

Touchrate is a Digital Interactive Solutions company based in Orlando, Florida, aimed at providing the best shopper experience, while simultaneously providing merchants, brands, retailers, and creative agencies with a strong ROI. Our touchscreens employ algorithms to empower the shopper, informing and guiding them on a personalized path to purchase. We do everything from creative to deployment, installation and remote monitoring.

 

Our solutions are custom built because we figured out long ago that there is no off-the-shelf, one-size-fits-all solution for all customer needs. We encourage collaboration and innovation when working with clients, delivering a product that is 100% tailor made to fit all requirements for the client.

 

We began nearly a decade ago with Walmart, who gave us our mandate that we have followed through to this day:
– Plug and Play
– No Dark Screens
– Unassisted
Now, we’ve done all that and gone beyond with our custom-built solutions, and the rest is for the future as we continue to innovate and design.

Making History

May 2018

Lights, Camera, Action with Touchrate developing new couponing ideas and Gamification for a trip down those dark and lonely aisles. It’s a smart easy way with fun to Augment Brand Recognition with today’s technologies.


April 2018

Large Retail and Mass Drug has
Touchrate providing Consumer Guidance with Interactive Aisles featuring Wireless Product Lighting integrating and controlled by product selections on a Touchscreen. Merchants can remotely change selective product lighting to conform to changes in Planogram and be used to Assist Shelf Replenishing.


March 2018

New developments in Retail Chat Bots in-store and Patient Chat Bots in Healthcare along with Chat Bots for Digital Concierge in Guest Services. All available to Personalize Consumer Experience like never before on-location.


January 2018

LIGHTS CAMERA ACTION


Touchrate activates the aisle in-store with Wireless Selective Lighting featuring Products on Touchscreen Guidance Centers.
Touchrate integrates wireless lighting featuring products with Touchscreen product finders.
Touchrate is providing consumer guidance with interactive aisles featuring wireless product lighting integrated and controlled by product selections on Touchscreen. Merchants can remotely change selective product lighting to conform with any planogram changes.

December 2017

Touchrate takes AMM ( Automated MobileManagement) to higher levels by introducing a revolutionary new management platform with UDM (Unattended Device Management). Touchrate continues to improve performance and reliability to minimize dark screens on unattended customer facing Touchscreens by integrating UDM, Unattended Device Management into its solutions using AI.


Unlike MDM, which is widely used for mobile devices by employees, UDM was developed by Touchrate to automate and manage applications, content changes, security, hardware and settings related to unattended public facing devices. These include Self-Service, Endless Aisle, Way-finding, Self Check-In, E-Concierge, Sales Assist, Product Finding and Digital Signage kiosks. As a result Store Associates and client employees are not required to perform attentive services to keep platforms running.

August 2017

Touchrate client awarded the Innovation of Spirit Award for 2017 among 800 suppliers.


Touchrate’s Interactive Aisle is unique having been developed in collaboration with an iconic marketer. Touchrate’s Touchscreens with algorithmic solutions for decision logic also have the ability to change content and retails with its telemetry and also lights products to guide shoppers to their selection.

May 2017

Abby Arenas joins Touchrate with a background in Biology, Pharmacy and Toxicology to further enhance various digital solution opportunities in healthcare and pharmacy.


January 2017

Touchrate developed digital endless aisle customer facing solutions for DME Durable Medical Equipment in Mass Drug offering over 4000 skus.


Touchrate’s Interactive Aisle is unique having been developed in collaboration with an iconic marketer. Touchrate’s Touchscreens with algorithmic solutions for decision logic also have the ability to change content and retails with its telemetry and also lights products to guide shoppers to their selection.

December 2016

Touchrate assembled and deployed large customer facing digital displays for Durable Medical Equipment in 230 Sam’s Club Warehouse Stores


Shoppers find online convenient as opposed to a lack of guidance and waiting in the aisle to be waited upon. Touchrate can provide a fresh new “customer experience” in-aisle, giving shoppers a way to use interactive technology for control and more value as they Touch to Learn about your products, Touch to Find value and guidance in our DIY world.

November 2016

Touchrate creates digital customer facing information program to identify plumbing parts and offer learning solutions for better customer experience in big box retail stores.


Today’s shopper feels entitled and expectant of a greater experience wherever they go. Retailers providing a superior “customer experience” in the aisle will offer shoppers a way to digitally capture data, product information and intuitive marketing as the shopper offers insights and sensory data, in exchange for control as they Touch to Learn on large screens to see or find a better value while in the aisle.

October 2016

Touchrate creates digital customer facing information program to identify plumbing parts and offer learning solutions for better customer experience in big box retail stores.


Today’s shopper feels entitled and expectant of a greater experience wherever they go. Retailers providing a superior “customer experience” in the aisle will offer shoppers a way to digitally capture data, product information and intuitive marketing as the shopper offers insights and sensory data, in exchange for control as they Touch to Learn on large screens to see or find a better value while in the aisle.

August 2016

New patient satisfaction solutions software for one of the largest hospital organization in the United States


In the healthcare industry, Touchrate has made an immediate impact on how patient feedback is captured with real-time solutions at the point-of-care.

May 2016

Touchrate Tapped for Shell Oil and Fram Filters Touchscreen in Walmart


Touchrate, a leading provider of on-location customer-facing digital solutions, has been chosen by Shell Oil and Fram Filters to develop a touchscreen solution for the Auto department in Walmart.

April 2016

Touchrate, Kimberly-Clark and Zebra Technologies Partner for Sam’s Club Family Care Touchscreen Kiosk


Touchrate, a leading digital provider of on location customer-facing digital solutions, has partnered with Zebra Technologies, a major manufacturer of marking, tracking and computer printing technologies, and Kimberly-Clark, one of the largest CPGs known for it’s global brands in more than 150 countries, to provide digital interactive touchscreen kiosks to aid shoppers with Family Care in Sam’s Clubs.

February 2016

Carex Taps Touchrate for Touchscreen Sales Assistance in Pharmacies


Carex Health Brands, the leader in home health products, has collaborated with Touchrate to create an in-aisle touchscreen solution showcasing their full line of medical equipment in pharmacies.

January 2016

Mozido Partners with Touchrate for Dairy Queen Touchscreen Payment Loyalty Program


Mozido, a mobile financial services, loyalty and retail solutions company has partnered with Touchrate, a touchscreen solutions company, for the national rollout of Dairy Queen’s MyDQ Rewards Program.

January 2016

Touchrate Develops Sales-Assist Touchscreens for Carex in Rite Aid


Carex Health Brands, the leader in home health products, has collaborated with Touchrate to create an in-aisle touchscreen solution showcasing their full line of durable medical equipment in Rite Aid.

July 2015

Canadian Tire Expands Deployment of Touchscreen Solutions with Touchrate


This isn’t Touchrate’s first foray into Canada, not only having deployed the Schwinn Bike Finder in Canadian Tire, but also a new Touchscreen and Multi-media experience in multiple Walmarts in the region with expansion expected in 2016.

January 2015

Scott Sandlin joins our advisory board


Vice Chairman, Former President Mozido

Before joining Touchrate, Scott was former Head of Financing, Protection and Home Services at Walmart, a 25-year veteran of Retail and more recently, President of Mozido, a mobile payments and loyalty company. The knowledge he acquired while serving in his posts at the world’s largest retailer and Mozido have proven to be a valued asset to Touchrate and will continue to be as it grows both now and in the future.

Jerry Dowell joins our advisory board


Director & President, Dowell Group

Jerry’s national expertise in bath, cosmetics, fragrances, ethnic and HBC is well known and respected. He has over 30 years of experience, holding many positions including merchandise manager, buyer and national sales manager before founding Dowell Group. His knowledge of retail and marketer relationships are expanding Touchrate’s client base.

December 2014

Touchrate develops and releases it’s own Mobile Device Management called Automated Mobile Management Plus or AMM+, innovating the MDM process.


November 2014

Touchrate enters the Quick Service Restaurant (QSR) segment with the deployment of a mobile payments and loyalty program on touchscreens in Dairy Queen.


October 2014

Touchrate further expands it’s international footprint, launching a fully integrated digital platform for Walmart Financial Services in Canadian stores using touchscreens, mobile tablets and digital signage. The platform engages shoppers to apply for Walmart Rewards MasterCards, purchase Gift Cards, send Money Transfers and increase ATM usage


July / August 2014

Touchrate develops and deploys touchscreen engagement solutions for Health & Beauty and Wellness categories in Rite Aid including a Vitamin Finder and TRESsume HairProfiler for Unilever.


June 2014

Touchrate becomes channel partner of Motorola Solutions, now Zebra, to develop integrated solutions.


March 2013

Touchrate expands to international markets with the release of the Schwinn Bike Finder in Canadian Tire.


February 2013

Touchrate develops it’s own custom purpose driven touchscreen hardware platform for our customers.


January 2013

Touchrate develops and deploys various solutions targeting consumer electronics in retail including an end cap touchscreen for ZAGG in Walmart.


November 2012

Touchrate partners with major display manufacturers to offer interactive displays and end cap solutions in major retailers.


August / September 2012

Touchrate creates integrated touchscreen display platform to launch end-to-end insurance products in retail targeting Life, Health and Auto Insurance.


June 2012

Touchrate releases touchscreen network management system for retail and on-location solutions providing 24/7 monitoring and level 1 support maintaining operational screens at any location.


January 2012

Touchrate partners with several well established advertising and marketing agencies developing new marketing channels for shopper engagement through touchscreens in-store.


November 2011

Touchrate releases marketing and insights gathering tablet solution for the largest demo sampling company specializing in on-location marketing for the top CPGs.


September 2011

Touchrate develops and delivers multi-channel survey solution for healthcare; employing web and tablet interfaces to deliver CG-CAHPS survey instrument.


March 2011

Touchrate develops digital library for banking institutions.


June 2010

Touchrate establishes fabrication and distribution facilities for vacuum moldings, shrouds and housings for intuitive hardware.


2009

Touchrate develops touchscreen consumer interactive intelligence solutions.


2008

Touchrate was founded in a boathouse in Orlando.


968 Lake Baldwin Lane Orlando, FL 32814
Copyright 2018 Touchrate LLC