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Healthcare Industry Solutions

Touchrate has made an immediate impact on how patient feedback is captured with patient surveys on-location. Rather than using traditional survey methods, healthcare organizations are turning to strategic interactive digital anonymous patient surveys on-location. Healthcare providers are improving their third-party audit scores by getting these insights ahead of their CG-CAHPS requirements, faster and more affordably.

Our survey platform on-location captures anonymous patient feedback data to improve HCAHPS “Scores” (the Hospital Consumer Assessment of Healthcare Providers and Systems). It is an independent survey audit scoring patient satisfaction required by CMS (the Centers for Medicare and Medicaid Services) and plays a role in funding through the Hospital Value-Based Purchasing program.

The PatientTouch survey has proven to be the healthcare industry’s most convenient and cost-effective patient satisfaction platform. It provides more impactful health education tools and ultimately elevates the overall level of care.

Patient insights

Capturing anonymous patient insights on-location with a quick & easy digital patient survey on a touchscreen gathers vital in-practice insights to empower healthcare professionals to tailor programs around the changing needs of their practice with fully customizable design interface and Content Management System (CMS)
✓  Easily Administered Practice Improvement Tool
✓   Meaningful Insights with anonymity Into Patient Needs
✓   Elevated Patient Satisfaction & Loyalty Improvements
✓   More Informed Decisions to Drive Improvement
✓   Real-Time Management Reporting & Analytics
✓   Flexible Survey Design Options, Including Branching Logic.

Touchrate Delivers For Better Health

Touchrate can deliver touchscreens with a patented antimicrobial coating that is ‘baked in’ during manufacturing, to create touchscreens with 24/7 germ-free protection for life. This coating is scientifically proven to block up to 99.99 % of harmful bacteria including including MRSA, E.coli and C.diff on glass/touchscreen surfaces.

Touchrate also offers an antimicrobial film that can be applied to any touchscreens or kiosks.

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