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Healthcare Industry Solutions

A Google study found business can increase by 67% using reviews and star ratings. Good ratings will put organizations at the top of the Google search list. 

PatientTouch Platforms within the patient population empower patients with anonymity.  Patients provide immediate feedback that can be used as a coaching tool to guide staff behavior and protocols for impressive patient satisfaction reviews with 5 star ★★★★★ ratings on Caring.com, Google, Yelp, and the Centers for Medicare & Medicaid Services CMS.gov.

These in-house surveys are the precursor to HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) and CAHPS surveys offering healthcare centers greater oversight on patient satisfaction to achieve and maintain good reviews and 5 star ratings.

Touchrate has made an immediate impact on how patient feedback is captured with patient surveys on-location. The PatientTouch patient survey has proven to be the healthcare industry’s most convenient and cost-effective patient satisfaction platform. Rather than using traditional survey methods, healthcare organizations are turning to strategic interactive digital anonymous patient surveys on-location. Healthcare providers are improving their third-party audit scores by getting these insights ahead of their CG-CAHPS requirements, faster and more affordably. 

Our survey platform on-location captures anonymous patient feedback data to improve HCAHPS scores. It is an independent survey audit scoring patient satisfaction required by CMS and plays a role in funding through the Hospital Value-Based Purchasing program. Patient satisfaction is an important indicator of quality healthcare and CMS uses third-party HCAHPS surveys mailed to patients the results of which are scored for the public to see as a means-test quality healthcare. It provides more impactful health education tools and ultimately elevates the overall level of care.

Patient Insights

The patient experience represents a critical component to attract and retain patients. When patients form positive relationships and begin to trust and like their providers, they become more engaged with a stronger sense of loyalty.

Capturing anonymous patient feedback on-location with our quick & easy PatientTouch platform, on a touchscreen gathers vital in-practice insights to empower healthcare professionals to tailor programs around the changing needs of their practice with a fully customizable design interface and Content Management System (CMS), as well as daily reports, so you can take action instead of waiting weeks for patient survey results.

✓  Easily Administered Practice Improvement Tool
✓   Meaningful Insights with anonymity Into Patient Needs
✓   Elevated Patient Satisfaction & Loyalty Improvements
✓   More Informed Decisions to Drive Improvement
✓   Real-Time Management Reporting & Analytics
✓   Flexible Survey Design Options, Including Branching Logic.

Touchrate Delivers For Better Health

Touchrate can deliver touchscreens with a patented antimicrobial coating that is ‘baked in’ during manufacturing, to create touchscreens with 24/7 germ-free protection for life. This coating is scientifically proven to block up to 99.99 % of harmful bacteria including including MRSA, E.coli and C.diff on glass/touchscreen surfaces.

Touchrate also offers an antimicrobial film that can be applied to any touchscreens or kiosks.

TempCheck Devices

TempCheck devices are passive non-invasive, contactless temperature sensing systems. Each one of our platforms is designed to take a minimal amount of time and be able to alert the necessary persons if someone is coming in with a fever. Useful not only against COVID-19, but also other illnesses as well that have fever as a symptom. By prescreening people entering your place of business, you can provide peace of mind by trying to ensure a safe environment. 

Click here to learn more about each of our devices.

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