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Healthcare Industry Solutions

Touchrate has made an immediate impact on how patient feedback is captured with real-time patient surveys  on-location at the point-of-care. Rather than using traditional survey methods, healthcare organizations are turning to strategic interactive digital anonymous patient surveys on-location for an insightful staff to elevate the overall patient experience by gathering more meaningful patient insights. Healthcare providers are improving their third party audit scores by getting these insights ahead of their CG-CAHPS requirements, faster and more affordably.

Our survey platform on-location captures anonymous patient feedback data to improve HCAHPS “Scores” (the Hospital Consumer Assessment of Healthcare Providers and Systems). It is an independent survey audit scoring patient satisfaction required by CMS (the Centers for Medicare and Medicaid Services) and plays a role in funding through the Hospital Value-Based Purchasing program.

The PatientTouch survey is among Touchrate’s suite of interactive technology solutions and has proven to be the healthcare industry’s most convenient and cost-effective patient satisfaction platform. It provides more impactful health education tools and ultimately elevates the overall level of care.The PatientTouch solution offers two powerful healthcare modules that can be deployed individually or combined for added patient satisfaction. 

Patient insights

Capturing anonymous patient insights on-location with a quick & easy digital patient survey on a touchscreen gathers vital in-practice insights to empower healthcare professionals to tailor programs around the changing needs of their practice with fully-customizable design interface and Content Management System (CMS)

  •  Easily Administered Practice Improvement Tool
     Meaningful Insights with anonymity Into Patient Needs
  •  Elevated Patient Satisfaction & Loyalty Improvements
  •  More Informed Decisions to Drive Improvement
  •  Real-Time Management Reporting & Analytics
  •  Flexible Survey Design Options, Including Branching Logic.
  • Other digital Healthcare solutions include patient admissions, diagnostic platforms and more.

Touchrate Delivers For Better Health

Touchrate can deliver touchscreens with a patented antimicrobial coating that is ‘baked in’ during manufacturing, to create touchscreens with 24/7 germ-free protection for life. This coating is scientifically proven to eliminate up to 99.99 % of harmful bacteria including including MRSA, E.coli and C.diff on glass/touchscreen surfaces.

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Touchrate Interactive Solutions