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Healthcare Industry Solutions

Touchrate has made an immediate impact on how patient feedback is captured with real-time solutions at the point-of-care. Rather than using traditional survey methods, healthcare businesses are turning to the interactive and online strategies of Touchrate to elevate the overall patient experience and gather more meaningful insights. And in some online applications, providers are also able to meet their CG-CAHPS requirements, faster and more affordably.

Our survey platform on-location captures patient feedback data to improve HCAHPS “Scores” (the Hospital Consumer Assessment of Healthcare Providers and Systems). It is an independent survey audit scoring patient satisfaction required by CMS (the Centers for Medicare and Medicaid Services) and plays a role in funding through the Hospital Value-Based Purchasing program.

The PatientTouch application, is among Touchrate’s suite of interactive technology solutions and has proven to be the healthcare industry’s most convenient and cost-effective patient satisfaction platform. It provides more impactful health education tools and ultimately elevate the overall level of care.The PatientTouch solution offers two powerful healthcare modules that can be deployed individually or combined for added patient satisfaction. 

Patient insights

A survey solution for gathering vital in-practice patient insights, conveniently administered on a touchscreen platform. With Patient Insights, healthcare professionals are empowered to tailor programs around the changing needs of their practice, with fully-customizable design interface and intuitive Content Management System (CMS)

  • Easily Administered Practice Improvement Tool
    Meaningful Insights Into Patient Needs
  • Elevated Patient Satisfaction & Loyalty Improvements
  • More Informed Decisions to Drive Improvement
  • Real-Time Management Reporting & Analytics
  • Flexible Survey Design Options, Including Branching Logic.

    Other digital Healthcare solutions include patient admissions, diagnostic platforms and more.

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Touchrate Interactive Solutions