Solution
Surveys
Real-time on location surveys provide the best time to ask while the experience is fresh.
A patient has just finished an appointment.
A customer has just purchased a car or received a service. They know what pleased them and what disappointed them. And depending on how pleased or disappointed, they are more likely motivated to act, if convenient, to express their opinion in a short survey.
A touchscreen survey on location provides a way for consumers to respond to the experience while it still matters to them.
So what is better:
When a survey arrives the next day or later, asking to be filled out. Then, it's too late, their attention has moved elsewhere.
Or
Capture consumer feedback on location in real-time prompted by the moment.
For management, the value is the opportunity to act. Feedback can reveal where to adjust staffing, improve communication, shorten waits, or make the surroundings more welcoming. It can also show what employees are doing well and what deserves recognition.
Touchrate puts that feedback within reach, helping managers identify problems promptly and make improvements that can strengthen future experiences and the third-party survey scores that follow.
Next stop